Terms and Conditions

1. Introduction

Welcome to Hospitals247. These Terms and Conditions (“Terms”) govern your use of our online medical consultation platform (“Service”) operated by Hospitals247 (“we,” “us,” or “our”). By accessing or using our Service, you agree to be bound by these Terms.

Our platform connects patients with licensed healthcare providers for online consultations. We are not a healthcare provider ourselves but facilitate connections between patients and independent medical professionals.

2. Acceptance of Terms

By creating an account, accessing, or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our Service.

You must be at least 18 years old to use our Service. If you are under 18, you may use the Service only with the involvement and consent of a parent or guardian.

3. Service Description

Hospitals247 provides an online platform that connects patients with licensed healthcare providers for remote medical consultations. Our services include:

• Video and audio consultations with healthcare providers
• Secure messaging between patients and providers
• Appointment scheduling and management
• Electronic prescription services (where legally permitted)
• Medical record storage and management

4. Medical Disclaimers and Limitations

5. User Responsibilities

As a user of our Service, you agree to:

• Provide accurate, complete, and truthful information about your medical history and current symptoms
• Use the Service only for legitimate medical consultations
• Respect the time and expertise of healthcare providers
• Pay all fees associated with your use of the Service
• Maintain the confidentiality of your account credentials
• Comply with all applicable laws and regulations
• Not use the Service for illegal purposes or to obtain controlled substances unlawfully

6. Healthcare Providers

All healthcare providers on our platform are independent professionals who are licensed to practice medicine in their respective jurisdictions. Hospitals247:

• Verifies the credentials and licensing of healthcare providers before they join our platform
• Does not employ healthcare providers directly
• Is not responsible for the medical advice, treatment, or care provided by healthcare providers
• Maintains the right to remove providers who violate our standards or applicable laws

7. Payment and Fees

Fees for consultations are determined by individual healthcare providers and clearly displayed before booking. Payment terms include:

• Payment is required before or at the time of consultation
• We accept major credit cards and other payment methods as displayed
• Refunds are subject to our refund policy and provider availability
• Platform fees may apply and will be clearly disclosed
• Prices may vary by provider and consultation type

8. Privacy and Data Protection

We take your privacy seriously and comply with applicable healthcare privacy laws including HIPAA (where applicable), GDPR, and other relevant regulations. Key points include:

• Your medical information is encrypted and securely stored
• Healthcare providers have access only to information necessary for your care
• We do not sell your personal health information
• You have rights regarding your personal data as outlined in our Privacy Policy
• Consultations may be recorded for quality assurance with your consent

9. Prohibited Uses

You may not use our Service to:

• Provide false or misleading information about your identity or medical condition
• Attempt to obtain controlled substances or medications unlawfully
• Harass, abuse, or threaten healthcare providers or other users
• Violate any applicable laws or regulations
• Interfere with the proper functioning of the Service
• Access or attempt to access accounts other than your own
• Use the Service for commercial purposes without authorization

10. Limitation of Liability

Hospitals247 provides a platform service and is not responsible for the medical care provided by healthcare providers. To the fullest extent permitted by law:

• We disclaim all warranties, express or implied, regarding the Service
• We are not liable for any medical outcomes or decisions made by healthcare providers
• Our total liability to you for any claims related to the Service is limited to the amount you paid for the Service
• We are not liable for any indirect, incidental, or consequential damages

11. Termination

Either party may terminate your account and access to the Service at any time. We may terminate or suspend your account immediately if you:

• Violate these Terms
• Provide false information
• Engage in fraudulent activity
• Abuse or harass healthcare providers or staff
• Use the Service for illegal purposes

12. Governing Law and Jurisdiction

These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes arising from these Terms or your use of the Service will be resolved in the courts of the Federal Republic of Nigeria. If you are located in a different jurisdiction, additional local laws may apply to your use of the Service.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the updated Terms on our website and updating the “Last updated” date. Your continued use of the Service after such changes constitutes your acceptance of the new Terms.

14. Contact Information

If you have any questions about these Terms, please contact us: